Frequently Asked Questions

Membership & Accounts


What is OneOpinion?

OneOpinion conducts surveys on behalf of leading market research companies. Our members sign up to enjoy the benefits of taking surveys and earning Points to trade in for great rewards. Our surveys are a fun way to learn about new products and services, and to help influence their development. By joining our panel, you become a member of the leading online community of consumers worldwide and participate in research studies from top companies from around the world - all while earning great rewards through our OneOpinion Rewards Program.
 

How can I join OneOpinion?

It's easy! Simply follow the steps below:
  1. Fill out the Registration Form.
  2. Once registered, you will receive an activation email. You will need follow the instructions in your email to ensure that your account has been activated.
  3. Once your account has been activated, you may begin taking surveys and earning great rewards through our OneOpinion Rewards Program.
     

    Can I register more than once?

    Unfortunately, you cannot create more than one account with us because we cannot allow individuals to respond to any of our surveys more than once. But never fear! There are plenty of surveys out there for you to take that have great rewards!
     

    How does it work?

    Invitations to take surveys will be emailed directly to you. You can also log in to our website to participate in surveys at your convenience! You will earn Points for every completed survey. Once you have accrued 25,000 points in your account, you can trade those in for great rewards. This is the minimum amount you need to earn before you can trade in. Once you trade in your points, you can start earning more points for your next great reward!
     

    Will it cost me anything to join OneOpinion?

    It is 100% free to join OneOpinion.
     

    How old do I have to be to join OneOpinion?

    You must be at least thirteen (13) years of age to join the OneOpinion panel. If you are thirteen, but less than eighteen (18) years of age, you must get parental consent.
     

    Can I join if I live outside of the United States?

    At the moment only people living in the United States, United Kingdom, and Canada are allowed to join the OneOpinion panel.
     

    Is there a minimum period of membership?

    No, there is no minimum period of membership. You can unsubscribe at any time by opting-out of our panel.
     

    Can other people in my household join?

    Absolutely. Each household member must have their individual OneOpinion account. Please have each person fill out his or her Registration form.
     

    I have a problem with my account activation link, what do I do?

    Please contact us and provide the necessary information.
     

    Why can't I login to my account?

    Please check to make sure you have entered the username and password correctly. If you forgot your password, please click on the "Forgot Password?" link. If you still have problems logging into your account, please fill out the contact us page and we will get back to you.
     

    How can I update my personal information?

    Please, login to your OneOpinion account. In the "My Profile" section of the page, click on "Open Account Details", and then click on "Open Personal Profile" to edit your information.
     

    What can I do if I forget my password?

    Please click on the "Forgot my password?" link and you will be prompted to enter your email address. An email will be sent to you with a link allowing you to create a new password for your account.
     

    Is there a number I can call to contact OneOpinion?

    We can be reached 24 x 7 at (800) 651-8794.
     

    Survey Information


    Why are surveys conducted?

    Surveys are conducted for businesses, governments, and other organizations that are interested in the views and attitudes of the people who use their products and services. The more they know about what customers think and like, the easier it is for them to provide products and services that consumers want. Our surveys let you voice your opinion.
     

    Why can't I open the survey?

    We are sorry that you are having issues opening the survey. Please check the following settings on your PC or Mac:
    • Ensure that cookies are enabled
    • Ensure that ISP settings are not blocking the survey
    • Remove Adware and Spyware from your system
    • Ensure that your browser does not block access to our site
    • Ensure that your anti-virus settings accept our site
    • Ensure that your firewall accepts our site
     

    Why didn't I qualify for the survey?

    You may not qualify for a survey for many different reasons. Sometimes we are looking for people who fit certain demographic criteria and/or consumer habits.
     

    Why is the survey closed?

    The majority of our surveys are open for a few days, and we always look to find surveys that are suitable for you. However, some surveys are more popular than others and close quickly. We always try to limit the number of panelists we invite so that the panelists we do invite have a fair chance of answering the survey. We cannot always predict how popular a survey may be, and sometimes surveys may close quickly.
     

    How many surveys can I take per day?

    The amount of surveys you can participate in varies each day. Based on the information you provide to us and the needs of our clients, we do our best to match you with the surveys we have open at any given time. If we are unable to find a survey that is a good match for you, we may provide you a message that asks you to try back for new surveys the next day. The good news is that we have new surveys open up each day for you to participate in.
     

    I have not received survey invites, what do I do?

    Our survey invites may not be making it into your Inbox. Your email provider may be flagging our emails as SPAM and moving them to your junk folder. To ensure that you receive all of our survey invitation emails, please add memberservices@oneopinion.com to your list of trusted senders, address book or contact list.
     

    If I stop participating in surveys, will I lose the Points in my account?

    If there is no activity in your account for six (6) months, your account may be set to inactive. If you do not remedy the situation after 30 days, your account will be canceled, and you will forfeit any Points in your account that haven't already been claimed. Please refer to the Terms & Conditions for more details.
     

    Privacy


    What kind of information do I need to provide?

    We collect information during the registration process including, without limitation to, first and last name, residential address, email address, date of birth, etc. Other information collected from you once you are a member may include information on your health, your hobbies and interests, product ownership, lifestyle choices and political opinions. You can update your profile by accessing your OneOpinion account.
     

    Why do you need my personal information?

    We want to optimize your chances in earning more reward by tailoring the surveys available specifically to your interests. Learning more about you will also help us manage these rewards and keep our records up-to-date. Please note that any information you provide is strictly used for OneOpinion research purposes only and will not be shared with anyone.
     

    How is my personal information protected?

    We take your personal information very seriously. We will never contact you for marketing purposes, only for market research purposes. All information passed on to associated marketing research agencies is anonymous. You can trust us to keep your personal details safe and free from any external parties. The information you provide us will be strictly used by OneOpinion for research purposes only. Please see our Privacy Policy, which explains how we process your personal information.

    Primarily we will contact you by email, however on occasion, we may contact you by other means (SMS / Phone, etc.); only if you consent. You will always be able to clearly identify any communication from us because it will be clearly labeled coming from OneOpinion. All our surveys are for genuine research purposes, and your answers will never be used to try to sell you something at a later date.
     

    Points and Rewards


    What are Points?

    Points are OneOpinion’s virtual currency. Our Points are great because once you hit 25,000 points, you can trade in those points for great rewards, like a $25 Visa Debit Card!
     

    What is the OneOpinion Reward Program?

    Consider the OneOpinion Reward program your new best friend. This is the program the place that you will go to trade your Points in for much-deserved rewards.
     

    What are OneOpinion Reward Program Perks?

    The OneOpinion Reward Program Perks were put in place as a thank you to all of our wonderful members. Perks will be updated over time with ways to help you earn points even faster than you already do. Stay tuned and make sure to keep visiting and taking surveys to see what is new.
     

    Do you offer Virtual Rewards that I can receive instantly in my email?

    Yes, you can redeem your Points and not have to wait for your gift card in the mail! Simply complete and pass our extra verification process once you have a minimum of 25,000 Points and you will be able to redeem your points for Virtual Gift Cards delivered instantly!
     

    What is the extra verification?

    OneOpinion uses Experian, an industry-leading verification service, that will ask you a few personal security questions. Your responses are 100% confidential and will not be used for any other purposes. OneOpinion has no access, at any time, to your information. This important security procedure is to assure that YOU and ONLY YOU will receive electronic rewards, not a fraudster or computer robot.
     

    How are the virtual rewards different?

    Rather than waiting for your physical gift card rewards to be shipped and delivered by USPS to your address, a gift code is immediately posted in your OneOpinion History. You can instantly use those rewards for whatever purchases you choose.
     

    How do I pass the virtual gift card verification?

    To qualify, you'll first need to make sure that the address we have for you is accurate and up to date. Then you just need to answer honestly and accurately all of the questions that Experian requires. Remember, OneOpinion never has access to any of your personal security answers.
     

    What happens to my Points if I stop taking surveys?

    Please be sure to read the Terms and Conditions for complete details on how the incentive program works. If you deactivate your account you will forfeit any Points. If you have earned over 25,000 Points we suggest you trade them in for rewards before deactivating your account. If the account is deemed inactive for six months, the account will be automatically deactivated, and any points will be forfeited per the Terms and Conditions. If you have any questions regarding the OneOpinion Rewards Program, please contact Member Care and we can answer any specific questions.
     

    What type of rewards can I earn for taking your surveys?

    Each time you complete a survey, you earn Points associated with that survey. Once you have 25,000 Points in your account you can trade them in for great rewards such as a debit card with the associated dollar amount on it. You can use your debit card anywhere major debit cards are accepted. Each time you trade in points, you can start earning more points for your next great reward!
     

    I just finished a survey. Why are my Points not showing up in my account?

    Please go to the "Support" area in your account and "Open a ticket." Our member services will take care of your issue immediately.
     

    How do I check my account balance?

    You can view your account balance anytime by logging into your OneOpinion account and looking at the "Reward Information" area. By clicking on the "go to Rewards Center" button, you can see a summary of all the surveys you have completed, by date and survey name, and the Points that you earned with each survey.
     

    Can I accumulate as many Points as I want?

    Yes. You can accrue as many Points as you wish until you decide to trade them in. Once you have accrued 25,000 Points in your account, you can simply click on the "go to Rewards Center" button in your "Reward Information", place an order for your reward and you will receive your debit card in 7-10 days. Each time you trade in points, you can start earning more points for your next great reward!
     

    What is the minimum amount of Points I need in my account to redeem for rewards?

    You must have at least 25,000 Points in your account to trade them in for rewards. Each time you trade in points, you can start earning more points for your next great reward!
     

    How do I trade in my Points for my rewards?

    To trade your Points in for great rewards, you will need first to log in to your OneOpinion account. Go to the "Reward Information" section, click on the "go to Rewards Center" button, pick your reward, then follow the required steps. Please make sure you have at least 25,000 Points in your account before trying to trade them in. Each time you trade in points, you can start earning more points for your next great reward!