Frequently Asked Questions

Membership & Account


What is OneOpinion?

OneOpinion conducts surveys on behalf of leading market research companies. Our members sign up to enjoy the benefits of taking surveys and earning cash. Our surveys are a fun way to learn about new products and services, and to help influence their development. By joining our panel, you become a member of the leading online community of consumers worldwide and participate in research studies from top companies from around the world - all while earning rewards.
 

How can I join OneOpinion?

Registration is easy. We ask you a few simple questions. Please fill out the Registration form to get started. Once registered, you will also receive an activation email. Once opted-in, you have access to your account and can decide how frequently you would like to be contacted by us to take surveys.
 

Can I register more than once?

No. You are not allowed to create more than one account with us. We are interested in the opinions of various individuals and, therefore, we cannot allow individuals to respond to any of our surveys more than once. We regard the creation of more than one account as fraudulent behavior.
 

How does it work?

Invitations to take surveys will be emailed directly to you. You can also log in to our website to participate in surveys at your own convenience. You will earn OneOpinion dollars for each completed survey. Once you have accrued $25 in your account, you can redeem it for cash. This is the minimum amount you need to earn before you can cash out. Each time you cash out, you can begin the process of earning your next $25.
 

Will it cost me anything to join OneOpinion?

No. It does not cost anything to join our panel. Membership is free.
 

How old do I have to be to join OneOpinion?

You must be at least thirteen (13) years of age to join the OneOpinion panel. If you are thirteen, but less than eighteen (18) years of age, you must get parental consent.
 

Can I join if I live outside of the United States?

No. At the moment only people living in the United States are allowed to join the OneOpinion panel.
 

Is there a minimum period of membership?

No, there is no minimum period of membership. You can unsubscribe at any time by opting-out of our panel.
 

Can other people in my household join?

Absolutely. Each household member must have their own individual OneOpinion account. Please have each person fill out his or her own Registration form.
 

I have a problem with my account activation link, what do I do?

Please contact us and provide the necessary information.
 

Why can’t I login to my account?

Please check to make sure you have entered the username and password correctly. If you forgot your password, please click on the "Forgot Password?" link. If you are still having problems logging into your account, please fill out the contact us page and we will get back to you.
 

How can I update my personal information?

Please login to your OneOpinion account. In the "My Profile" section of the page, click on "Open Account Details", and then click on "Open Personal Profile" to edit your information.
 

What can I do if I forget my password?

Please click on the "Forgot my password?" link and you will be prompted to enter your email address. An email will be sent to you with a link allowing you to create a new password for your account.
 

Is there a number I can call to contact OneOpinion?

We can be reached 24 x 7 at (800) 651-8794.
 

Surveys


Why are surveys conducted?

Surveys are conducted for businesses, governments, and other organizations that are interested in the views and attitudes of the people who use their products and services. The more they know about what customers think and like, the easier it is for them to provide products and services that consumers want. Our surveys let you voice your opinion.
 

Why can’t I open the survey?

We are sorry that you are having issues opening the survey. Please check the following settings on your PC:
  • Ensure that cookies are enabled
  • Ensure that ISP settings are not blocking the survey
  • Remove Adware and/or Spyware from your system
  • Ensure that your browser does not block access to our site
  • Ensure that your anti-virus settings accept our site
  • Ensure that your firewall accepts our site
 

Why didn’t I qualify for the survey?

You may not qualify for a survey for many different reasons. Sometimes we are looking for people who fit certain demographic criteria and/or consumer habits.
 

Why is the survey closed?

The majority of our surveys are open for a few days, and we always look to find surveys that are suitable for you. However, some surveys are more popular than others and close quickly. We always try to limit the number of panelists we invite so that the panelists we do invite have a fair chance of answering the survey. We cannot always predict how popular a survey may be, and sometimes surveys may close quickly.
 

How many surveys can I take per day?

The amount of surveys you can participate in varies each day. Based on the information you provide to us and the needs of our clients, we do our best to match you with the surveys we have open at any given time. If we are unable to find a survey that is a good match for you, we may provide you a message that asks you to try back for new surveys the next day. The good news is that we have new surveys open up each day for you to participate in.
 

I have not received survey invites, what do I do?

Our survey invites may not be making it into your Inbox. Your email provider may be flagging our emails as SPAM and moving them to your junk folder. To ensure that you receive all of our survey invitation emails, please add This e-mail address is being protected from spambots. You need JavaScript enabled to view it to your list of trusted senders, address book or contact list.
 

If I stop participating in surveys, will I lose the rewards in my account?

If there is no activity in your account for six (6) months, your account may be set to inactive. If you do not remedy the situation after 30 days, your account will be canceled, and you will forfeit any OneOpinion Reward Dollars in your account that haven't already been claimed. Please refer to the Terms & Conditions for more details.
 

Incentives & Rewards


What happens to my earnings if I stop taking surveys?

Please be sure to read the Terms and Conditions for complete details on how the incentive program works. If you deactivate your account you will forfeit any earnings. If you have earned over $25.00 we suggest you cash out prior to deactivating your account. If the account is deemed inactive for 6 months the account will be automatically deactivated and any earnings will be forfeited per the Terms and Conditions. If you have any questions regarding the incentive program please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can answer any specific questions.
 

What rewards can I earn for taking your surveys?

Each time you complete a survey, you earn OneOpinion dollars associated with that survey. Once you have $25 OneOpinion dollars in your account you can cash it out and will receive a debit card with the cash amount on it. You can use your debit card anywhere major debit cards are accepted. Each time you cash out, you can begin the process of earning your next $25.
 

I just finished a survey. Why is the reward not showing in my account?

Please go to the "Support" area in your account and "Open a ticket." Our member services will take care of your issue immediately.
 

How do I check my account balance?

You can view your account balance anytime by logging into your OneOpinion account and looking at the "Reward History" area. You will see a summary of all the surveys you have completed, by date and survey name, and the OneOpinion dollars associated with each survey.
 

Can I accumulate as many OneOpinion dollars as I want?

Yes. You can accrue as many OneOpinion dollars as you wish until you decide to claim your cash. Once you have accrued $25 in your account, you can simply click on the "Cash Out" button in your "Reward History", and you will receive your debit card in 7-10 days. Each time you cash out, you can begin the process of earning your next $25.
 

What is the minimum amount I need in my account to redeem my OneOpinion dollars?

You must have at least $25 in your account to cash out.  Each time you cash out, you can begin the process of earning your next $25.
 

How can I claim my rewards?

To redeem your rewards, you will need to log in to your OneOpinion account. Go to the "Reward History" section, click on the "Cash Out" button, and then follow the required steps. Please make sure you have at least $25 in your account before trying to cash out. Each time you cash out, you can begin the process of earning your next $25.
 

Privacy


What kind of information do I need to provide?

We collect information during the registration process including, without limitation to, first and last name, residential address, email address, date of birth, etc. Other information collected from you once you are a member may include information on your health, your hobbies and interests, product ownership, lifestyle choices and political opinions. You can update your profile by accessing your OneOpinion account.
 

Why do you need my personal information?

Generally, personal information is used to communicate with you regarding panel membership, survey participation, tailor surveys to match your interests, to administer and manage incentives and to keep our records updated. Any information you provide is strictly used by OneOpinion for research purposes only.
 

How is my personal information protected?

We take your personal information very seriously. We will never contact you for marketing purposes, only for market research purposes. All information passed on to associated marketing research agencies is anonymous. You can trust us to keep your personal details safe and free from any external parties. The information you provide us will be strictly used by OneOpinion for research purposes only. Please see our Privacy Policy, which explains how we process your personal information.
 

In what ways will I be contacted?

Primarily we will contact you by email, however on occasion we may contact you by other means (SMS / Phone etc); only if you consent. You will always be able to clearly identify any communication from us because it will be clearly labeled coming from OneOpinion. All our surveys are for genuine research purposes and your answers will never be used to try to sell you something at a later date.
 

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